Easy, fast and digital tax free shopping!

Private individuals with their normal residency outside the EU, making personal purchases in the EU, are eligible for Taxeroo tax free shopping.
Certain conditions apply. For example, you must be able to prove that you live outside the EU (non-EU passport and/or visa) and prove that your purchases have been exported (export validation by the customs).
Is this difficult? No, simple instructions in the Taxeroo App will easily guide you through a digital process. Tax free shopping has never been so easy!

In Belgium only at this moment.
We are quickly expanding to other European countries!

All shops (incl. online shops) in Belgium, as long as you request a Taxeroo invoice.

All retail goods for personal use are, in principle, eligible for VAT refund.
As a rule of thumb, you need to able to personally carry/check these in when leaving the EU.
VAT refund is NOT applicable to (basic overview):

- Services, such as: Hotel/accommodation costs, Restaurant costs, Travel costs (taxi/flights/train etc)
- Specific goods, such as: Drugs/Medication, Tobacco (and -surrogates), Weapons, Animals, Plants, Goods for commercial purposes, Alcoholic products for supply of transport vehicles, Gold for investment purposes, Software, Goods that are not new/used, Art, Antiquities, Art collections, Motorized vehicles such as karts, quads, ultralights, snowmobiles, scooters etc., Vehicle mechanical parts (incl. tires), Petroleum products.

Contact Taxeroo for questions.

No, you need to ask the store for an Invoice, with the Taxeroo name on it, to use Taxeroo tax free shopping.
An invoice is a simple paper that any store can make, it shows: Taxeroo name and address (as the buyer), Store name and VAT number, Goods of purchase, Prices and VAT value, Date.

A store receipt is not valid for Taxeroo tax free shopping!
A receipt is a simply proof-of-payment, printed from a cash register or a handwritten paper.

Decline and request for an invoice in the Taxeroo name (see above).
If you use any tax-free papers from the store, you’d need to: fill out paperwork, line-up at refund counters, post mail/drop-off original purchase documents, and get up to 55% less refund.

Note: stores are obligated to make you an invoice with the Taxeroo name, use the Taxeroo App for support on “how to request for an Invoice”

24hrs before departure.
Taxeroo will process your invoices as soon as possible.
Please contact us if you’re outside this minimum time window.

At Belgium Zaventem airport, please have your passport and/or visa ready.
Make sure you have the tax free goods with you, in unused condition.
Visit the Customs counter and mention you’re using Taxeroo. The Customs will fast-track you with a digital passport validation (no stamps, no papers).
Keep an eye on your Taxeroo-app, we’ll notify you when the Customs has updated us, and start your refund immediately.

Yes. For products with warranty, we’d recommend you put both Taxeroo and your own name on the Invoice.

80%, much more than traditional paper operators (not to mention it is also the fastest and easiest!)

No, you are always free to use the Taxeroo digital refund method instead, stores are happy to have you as a customer and to support. Taxeroo gets you a higher 80% refund value, with the fastest process, and instantly transfers your refund when you depart. Much easier compared to various paper-based operator like Global Blue, Planet Tax Free, or a refund process by the store itself.

Yes.

If you want to take your refund goods with you onboard the plane, instead of checking-in your goods, the following is required for a refund;
1. Take your goods with you as hand luggage beyond the security check point;
2. Go to the 2nd (smaller) customs counter next to the duty-free area;
3. Bring your goods, passport, visa (when needed) and boarding pass;
4. Mention you're using Taxeroo digital refund.

Customs will fast-track your refund validation and Taxeroo will inform you immediately in-app when the customs decision is made.